How do I return an item?

Return Policy

We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• -Is unopened and not used

• -within 30 calendar days of the delivery date (after 30 days no returns are allowed)

• -unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

Please reach out to us via phone or email:
3162526300
ellie@twistedpepper.com